The work processes are leading, the technology is there to help people
Inspection and improvement of the quality of data. How do you approach this in a structured manner? Joost Rutten of Iquality built a tool for Rabobank that supports employees in the inspection of mortgage information: "Not the technology, but better processes for your team or company are the most important starting point for the development of the tool."
Structured by the process
Rabobank inspects the mortgage information to check whether the files are complete and up-to-date. Rabobank does so because customers handle increasingly more matters online. Therefore, it's important that the information is always correct. Rabobank asked Joost Rutten of Iquality to make a tool that allows the entire process to be performed in a structured manner. The result, on which a colleague of Rabobank also collaborated, is a tool that guides employees through the entire process step by step. All manner of data are automatically entered, so employees don't have to switch between various systems. Furthermore, the tool registers the actions of the employees. As a result, it can always be discovered who, what, when, on the basis of what has changed.
Quick and without extra investment
Joost Rutten explains that he opted to design the tool in Access for practical reasons. “This allows you to create something quickly and every employee with Windows and Office on his PC can work with the tool. No extra investment in software is required. The tool certainly doesn't have a super flashy design, but it's very functional. Thanks to the tool, the employees' work has become a lot easier in a short period of time. Therein lies the joy of my work, much more than in the technology itself.”
Don't let the technology dictate the solution, but choose a solution that suits the challenge you face as an organisation.
Joost Rutten, Data Analist & Solution Manager at Iquality
The basis for even better
Because all the actions are registered, the team leaders have a lot of useful information at their disposal. How much work does the team do in a day? What is the quality of the work? The employees hold a day start every morning in which they discuss matters they've run into. Joost is always present for these: "Purely regarding content, there's little I can offer, but when certain processes aren't running smoothly or are rather cumbersome, I find it a challenge to see if I can make these more efficient by adjusting the tool. Here too, I let the technology follow the workfloor, rather than the other way around.”
